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Privacy Policy

Last updated: 19 May 2026

This Privacy Policy describes how DOCNOW L.P. ("DocNow," "we") collects, uses, and protects personal data of visitors to the docnow.gr website (the "Website").

This Policy applies exclusively to use of the docnow.gr website. Use of the DocNow mobile app and medical services is governed by separate terms provided within the app.

1. Data Controller

The data controller for personal data collected via the Website is:

DOCNOW L.P.

Evangelikis Scholis 3-5, 14231 Nea Ionia, Greece

VAT 803284374 · GEMI 193781603000

For data protection inquiries: dpo@docnow.gr

2. Data We Collect

Simply browsing the Website does not require account creation or providing personal information. However, the following information may be automatically collected during your visit:

  • ·IP address (anonymized)
  • ·Browser type and operating system
  • ·Pages you visited on the Website
  • ·Time spent and navigation behavior
  • ·Traffic source (referrer URL)

This information is collected via cookies. See our Cookie Policy for details.

3. Processing Purposes

We process your data for the following purposes:

  • ·Ensuring proper operation and security of the Website
  • ·Traffic analysis and user experience improvement (only with your consent)
  • ·Compliance with legal obligations and protection of our rights

4. Legal Basis

Processing of your personal data is based on:

  • ·Your consent (Article 6(1)(a) GDPR) for analytics cookies
  • ·Our legitimate interest (Article 6(1)(f) GDPR) for secure site operation
  • ·Compliance with legal obligation (Article 6(1)(c) GDPR) where required

5. Retention Period

Data is retained only as long as necessary for the purposes for which it was collected. Specifically, analytics cookies are retained for up to 24 months, while necessary cookies last for the session duration or up to 12 months.

6. Sharing with Third Parties

We never sell your personal data. We may share it only in the following cases:

  • ·With technical service providers (website hosting, analytics tools) acting as Data Processors under binding contractual obligations
  • ·With public authorities when required by law
  • ·In the event of business transfer, with prior notification

Some service providers (e.g. Vercel for hosting) are located outside the EU. In such cases we ensure an adequate level of protection through Standard Contractual Clauses (SCCs) pursuant to Article 46 GDPR.

7. Your Rights

Under GDPR, you have the following rights:

  • ·Right of access to your data
  • ·Right to rectification of inaccurate data
  • ·Right to erasure ("right to be forgotten")
  • ·Right to restriction of processing
  • ·Right to data portability
  • ·Right to object to processing
  • ·Right to withdraw consent at any time

To exercise your rights: dpo@docnow.gr

You may also lodge a complaint with the Hellenic Data Protection Authority: www.dpa.gr

8. Data Security

We implement all appropriate technical and organizational measures to protect your data, including data encryption (HTTPS), periodic security audits, and restricted access to authorized personnel.

9. Policy Changes

We reserve the right to modify this Policy. Changes will be published on this page with an updated "Last updated" date.

10. Contact

For any questions about this Policy:

dpo@docnow.grDOCNOW L.P., Evangelikis Scholis 3-5, 14231 Nea Ionia, Greece