Cancellation and Refund Policy
Last updated: 6 August 2026
This policy applies to telemedicine consultations booked through the DocNow application, at a flat rate of €20 per consultation.
1. Cancellation by the patient
Cancelled at least 1 hour before the scheduled time: full €20 refund.
Cancelled less than 1 hour before, or failure to attend: no refund, as the doctor's time has already been reserved.
2. Cancellation or non-attendance by the doctor
Where a consultation does not take place because of the doctor, a full refund is issued automatically. Alternatively, the patient may choose a new consultation at no additional charge.
3. Technical failure
If the consultation cannot take place because of a technical fault in the platform, the patient is entitled to a full refund or a new consultation at no charge.
4. Completed consultations
The €20 fee covers medical assessment by a certified doctor, regardless of outcome. No refund is given on the grounds that a prescription, referral, or certificate was not issued.
5. Right of withdrawal
Under Article 3ιθ of Greek Law 2251/1994, the fourteen (14) day right of withdrawal does not apply to services that have been fully performed with the consumer's express prior consent. At booking, the patient expressly consents to immediate performance of the service.
6. Refund method and timing
Refunds are issued to the card used for payment, within 5–10 working days.
7. Contact
For any cancellation or refund request: