Terms of Use

Translation notice

This document is an English translation of the Greek original, "ΟΡΟΙ ΧΡΗΣΗΣ DOCNOW" (August 2026). It is provided for convenience only and has no independent legal effect. The Greek text is the sole binding and authoritative version, and in the event of any discrepancy, ambiguity or conflict between the two, the Greek text prevails.

A. DOCNOW TERMS OF USE

1. ACCEPTANCE OF THE TERMS OF USE

1.1. DOCNOW E.E. manages the DocNow platform and the services provided through it (hereinafter "DocNow") and all information or material (e.g. photographs, texts, graphics) contained therein (hereinafter the "Material"), for the purpose of providing DocNow's users with the ability to create an account and to schedule medical appointments through the platform, selecting the doctor of their choice from the network of health professionals who maintain a profile on our platform and/or a personal website as part of DocNow's services to them, as well as to be informed on medical matters of interest to them. Use of DocNow is subject to these Terms of Use, as in force at any given time, which constitute the agreement between DocNow and every person who uses the above online services, hereinafter the "User" or the "Users". Access to and use of the Services by any means signifies the User's unreserved acceptance of the platform's Terms of Use, as in force at any given time.

1.2. Health professionals who wish to create an online profile on the DocNow platform and/or a personal website, in accordance with the above, are invited to complete the relevant electronic registration form, entering their required details ("DOCTOR REGISTRATION" respectively) and to submit it to DocNow, accepting the platform's Terms of Use and Data Protection Policy. The accuracy of these is confirmed by DocNow in communication with the interested party, and the health professional is then included in the network of DocNow's displayed partners and maintains their profile on DocNow, on which their curriculum vitae, specialisation and the medical services provided, the final cost of these for Users, as well as the reviews of patients who have visited them through DocNow, are displayed. It is emphasised at this point that the DocNow platform displays profiles of health professionals who hold a valid licence to practise the medical profession.

2. DOCNOW'S SERVICES

2.1. DocNow is a platform through which health professionals may display their availability for medical appointments and, correspondingly, Users may become aware of the availability and cost of the medical service from the health professional of interest to them, as well as book the medical appointment they wish. DocNow's Users also have the ability, through their account, to cancel the appointment in accordance with DocNow's Appointment Cancellation Policy, to view all of the DocNow services they have used, and to review the health professional following the conclusion of the appointment.

2.2. Correspondingly, users who wish to create an account on DocNow in order to book medical appointments through DocNow are invited to complete and submit their details on the relevant registration form ("USER REGISTRATION"), accepting respectively the Terms of Use and the Privacy Protection Policy. Registration presupposes that Users are adults, that is, over 18 years of age. For appointments of minors under 18 years of age, the booking is made by the parent/guardian, who must be physically present together with the minor during the Consultation. DocNow does not have the ability to verify the age of every User and assumes no relevant liability. Upon registration, Users declare accurate identification and contact details, which must be true, failing which DocNow is entitled to delete or suspend an account containing false details. Users are responsible for the secure safekeeping of their access credentials (password, biometric). Transfer or shared use of the User's account with third parties is not permitted.

2.3. Users have the ability to cancel the appointment in accordance with the procedure described in DocNow's Appointment Cancellation Policy. More specifically, Users are entitled to cancel a Consultation free of charge where the time until the scheduled start time is at least sixty (60) minutes. The refund of the payment is effected within 5-10 working days. Conversely, a cancellation effected within a shorter time than that specified above, that is, less than sixty (60) minutes before the Consultation, does not give rise to a claim for a refund. If Users do not attend the Consultation, having not previously and in due time cancelled the appointment, they are not entitled to a refund.

2.4. Finally, the platform provides Users with the ability to contact DocNow on any matter, by completing the relevant contact form or by contacting support@docnow.gr.

2.5. Through DocNow any User may make a request for an appointment. During the appointment request procedure the User is obliged to submit their details, which are transmitted to the health professional of the User's choice for the purposes of communication between them and for the completion of the procedure. Only the health professional selected by the User is competent to accept or refuse the appointment. The appointment is accepted automatically and, in the event that for any reason the health professional cancels their availability, the full amount is refunded to the User. At the same time, DocNow does not determine and is not liable for the practice or the medical methods that the health professional will follow, nor can it require them to see a User. It goes without saying that the health professional retains their impartiality and discretion in the context of the provision of medical acts, guided by the principles of good faith and medical ethics. DocNow is not liable for the commission of any criminal or disciplinary offences and/or for unethical conduct on the part of health professionals, nor does it bear any liability in relation to whether or not the health professional complies with their obligations under any contract they may have with EOPYY. It rests within the discretion of the health professional to request, where they consider it necessary, that the User attend for physical examination at their practice.

3. VIDEO CALL

3.1 Health professionals who maintain an active profile on DocNow have the ability, should they so choose, to provide Users with the video call facility. A video call with a health professional does not replace physical attendance at a medical practice. Where the health professional judges that examination of the User at the practice is required, they must refer the User to a physical appointment. The choice of a video call may also originate from the User themselves.

3.2 In order for the video call to take place, both the health professional and the User must have the necessary technical equipment (computer, microphone, web camera). DocNow supports the video call service technically insofar as is possible in software terms. It is not, however, responsible for problems or technical issues relating to and connected with the equipment of either the health professional or the User (including, by way of example, interruptions or delays during the video call attributable to a poor internet connection, inadequate or incompatible equipment, noise from the surrounding environment, etc.).

3.3 The Appointment Cancellation Policy as referred to in Section 2 above also applies to video calls with a health professional.

3.4 In the case of a video call, the User is required to enter their payment details during the procedure of requesting an appointment by video call, accepting the charge which the health professional has set for the particular service. Payment is effected upon booking of the appointment through the payment facilities of the company Viva Payments Services S.A., which manages and processes the said data. In the event that the User has stored their card details on the platform of Viva Payments Services S.A. and wishes them to be deleted following completion of the transaction, they must address themselves to that company and not to the DocNow platform, which neither stores nor manages the said details.

3.5 If the video call cannot take place owing to a technical problem of the platform, the User must contact the health professional and DocNow's customer service department at support@docnow.gr in order for the technical problem to be resolved. If the problem is not resolved, the User is not charged.

3.6 In the event that the appointment is cancelled by the User up to sixty (60) minutes before the scheduled time of the appointment, the User is not charged. If the appointment is cancelled within a period of less than sixty (60) minutes before its commencement, or the User does not appear for the appointment, then the User is not relieved of the charge for the service they have selected and cannot claim its refund.

3.7 DocNow does not manage and is not involved at any stage of the financial transaction between the health professional and the User. Any dispute or disagreement concerning the financial transaction concerns exclusively the health professional and the User and must be resolved without the mediation of DocNow.

3.8 The health professional must ensure that the video call takes place in a space appropriate to the circumstances so that the confidentiality and privacy of the conversation is not jeopardised. Video recording of the video call is prohibited. In the event that these principles and requirements are infringed, the health professional is liable in criminal, civil and disciplinary terms, and in no case is DocNow. DocNow must inform both the health professional and the User of any charges arising from use of the service "video call with a health professional".

3.9. The video call is not recorded by our platform. Only an audio recording of the conversation within the consultation is made, which is stored on the systems of the DocNow platform and retained for ten (10) years from the last consultation in accordance with the provisions of Article 14(4) of the Code of Medical Ethics.

B. Terms of Use for the Video Call Facility on DocNow

1. Acceptance of the Terms of Use

DocNow provides a platform which allows Users to book appointments with the health professional of their choice and to use the related telemedicine services. These Terms of Use govern specifically the "Instant Video Call" facility offered by DocNow.

2. Accessibility and Access

3. Description of the Service

4. Limitations of the Service

5. Users' Responsibilities

6. Fees and Payments

7. Quality of Service and Limitations

8. Privacy and Data Security

9. Acceptance of the Terms

10. General Provisions

C. SPECIAL CONDITIONS OF USE OF DOCNOW

1. The information completed by Users of DocNow's online services must be provided correctly and accurately. The information provided and completed by the User for the servicing of their request is considered strictly confidential and is transmitted only to the party directly concerned and to the authority or authorities competent under the law, in the event that the User's use is contrary to DocNow's rules of use and to Greek legislation in force generally. The latter in particular may be considered appropriate where the use of the DocNow platform by a User contravenes its rules of operation. In such a case all of that User's information, as well as their IP address, may form part of any investigation, where this is required for the protection of DocNow's rights or where required by any authority in the context of an investigation. Where material is sent to the DocNow platform, it must not contravene Greek legislation and accepted standards of conduct for the use of the internet generally, nor may it be altered by the User who publishes it or, to their knowledge, by others. Such data may be used by DocNow in the context of optimising the platform without any claim against DocNow by the User who provides it. Every User is responsible for their use of DocNow and may use its services only for lawful and legitimate purposes. They may not use DocNow in a manner which could destroy, disable or damage DocNow's servers or networks, or in ways which interfere with the use and enjoyment of DocNow's services by any other member or User. The User is prohibited from abusing DocNow's services by scheduling an appointment with a doctor/health professional which they do not intend to keep. The User is also prohibited from creating false accounts for other purposes, or from collecting or storing the personal data of other Users by any means, which constitutes unlawful processing of personal data without DocNow's knowledge. In such a case DocNow reserves the right to seek satisfaction for any damage (direct or consequential) arising from the User's breach of the above prohibitions and to take any relevant legal action or proceedings and to adopt lawful corrective extrajudicial or judicial measures with a view to preventing breach of these Terms of Use and safeguarding its reputation and credibility. Any dispute or disagreement concerning the financial transaction concerns exclusively the health professional and the User and must be resolved without the mediation of DocNow.

2. The information and presentations provided as general information on the DocNow platform express the personal views of the authors of the relevant texts, are exclusively informative and advisory in nature and in no case replace the diagnosis, treatment, clinical examination and advice of specialist medical professionals. The User must not rely on the information provided on DocNow as a substitute for medical advice and treatment, nor does such information replace in any way professional medical advice, examination, diagnosis and treatment. The User should not neglect, avoid or delay in obtaining medical advice from a competent professional doctor on account of any information they may have read on DocNow. Do not use DocNow for cases of medical emergency. If you are facing a medical emergency, that is, an urgent medical incident, call 166 and/or contact your personal doctor immediately. No statement or posting on DocNow is, nor can it be construed as being, the practice of medicine or the provision of medical care. If the User relies on any of the information provided by DocNow, they do so entirely at their own risk. DocNow does not control and does not guarantee the availability of any doctor at any given time. DocNow bears no liability of any kind for cancellations or for appointments with a doctor which do not take place, or for damage of any kind arising to the User from these.

3. The User is considered solely responsible for access to their personal accounts on DocNow, as well as for safeguarding their passwords from unauthorised persons. They are solely responsible for the control, use, management and access of activation codes as well as passwords.

4. The User has the opportunity to submit comments electronically concerning their experience with the health professionals present on the DocNow platform. Such comments must be submitted responsibly and must be clear and sincere. The User bears personal responsibility for their use of any inappropriate expressions and gratuitous personal criticism and/or unfair or offensive comments. DocNow reserves the right to remove Users' comments unilaterally for any reason, without however bearing liability for any omission or delay in their removal. Users must bear in mind that such comments constitute personal views only and should not be relied upon. Reviews are exclusively informative in character for DocNow's Users.

DocNow is not a body to which complaints concerning the commission of criminal or disciplinary offences and/or unethical conduct on the part of its subscriber doctors/health professionals are submitted and processed. In view of this, reviews sent to DocNow will not be taken into account insofar as they have such content. Any complaint relating to these matters is to be submitted, at the User's responsibility and by their own diligence, to the competent Authorities and/or to the competent bodies, in order to be examined in accordance with the provisions of the law.

5. The content of the DocNow platform, such as, by way of example and not exhaustively, the texts, images and information presented by its authors, as well as any other material included on the platform, is used for the sole purpose of informing Users; the platform is not exhaustive and may not reflect, and may not be updated with, the most recent research in all fields of medical science.

6. DocNow reserves the right to take, by way of example and not exhaustively, any of the following actions: (a) to record and store all communications of the User with the platform, including contact emails and questions and answers to partner doctors/health professionals or other persons; (b) to investigate any complaint in the event that a communication does not comply with its terms and conditions of use and to decide in its discretion to withdraw or to require the withdrawal of such a communication; (c) to withdraw communications and data and information sent by the User which are considered offensive, unlawful or troublesome or which do not comply with these DocNow Terms of Use; (d) to delete registered members where they do not comply with these DocNow Terms of Use, following relevant warning to them.

7. No information obtained by the User from DocNow and its services creates any warranty or obligation on the part of DocNow, unless this is expressly provided for in these Terms of Use.

8. DocNow may also select and give priority to particular websites in accordance with the search terms entered by the User. In no case does DocNow recommend or endorse the content of third-party platforms or websites; it does not control the availability, content, personal data protection policy, quality and completeness of the services of other applications and websites to which it refers by means of "links", hyperlinks or advertising banners. Accordingly, for any problem arising during the visit to or use of these, the User must address themselves directly to the corresponding platforms and websites, which bear full responsibility for the provision of their services. DocNow must in no case be considered to adopt or accept the content or the services of the platforms and pages to which it refers, to be connected with them in any other manner, or to guarantee them. DocNow has no liability for any kind of communication of the User with third-party service providers advertised on DocNow, or for any transaction which may arise from the relationship between them. DocNow is not liable for the content of third-party websites, websites within the framework of the DocNow platform, or websites which may appear in the DocNow application, whether as a search result or as third-party advertising, and does not represent their content or validity. Users' use of and navigation to third-party websites is at Users' own risk and is subject to the respective terms of use of those websites. By way of example, DocNow is not liable if third-party websites (a) infringe the rights of a third party, (b) are not secure or are inaccurate, incomplete or misleading, or (c) contain viruses or other programs of a destructive nature.

DocNow does not endorse the content or the products or services offered on those websites and is not connected with the administrators of those websites. Where the platform refers by means of "links" or hyperlinks to other websites, the owners and/or administrators of those pages bear full (civil and criminal) liability for the security, lawfulness and validity of the content of their websites, any liability of DocNow being expressly excluded, such as, by way of example, liability for infringement of intellectual and industrial property rights. If the User connects to those locations, they bear the risk of that connection and access solely themselves, without any involvement or liability of DocNow.

9. DocNow undertakes the obligation, if errors are pointed out by the User, that every possible effort will immediately be made to correct them. Nevertheless, in the event that the User uses, entirely at their own risk, any elements and material which are available and contained on this website and are provided without any warranty whatsoever as to their correctness and accuracy, DocNow bears no liability, direct or indirect, for any damage (direct or consequential) which may arise to any person from the use of this website or of elements contained in it. At any time, without notice to visitors/Users, DocNow may make changes and improvements which in its judgement will facilitate the operation of the platform.

10. Save for the expressly stated exceptions (such as the intellectual property rights of third parties, partners and bodies), all of DocNow's content, including images, graphics, photographs, designs, texts, the online environment of the services provided and generally all files of this platform, constitute the exclusive intellectual property of DocNow as well as registered trade marks and service marks of DocNow and are protected by the relevant provisions of Greek law, EU law and international conventions and treaties. Consequently, none of these may in any manner, in whole or in part, be the object of storage, sale, copying, modification, reproduction, republication, processing or destruction, or be "uploaded", transmitted or distributed in any manner to other third parties.

The remaining products or services referred to on the DocNow platform which bear the marks of the corresponding natural persons, doctors, organisations, companies, partner bodies, associations or publications constitute their own intellectual and industrial property and consequently those bodies bear the relevant liability. The User understands and accepts that they are not granted the right to store, reproduce, copy, sell, resell, process, destroy and/or exploit commercially or in any manner all or part of the content of the DocNow platform.

11. The User accepts the retention and processing of their personal data, as declared by the User themselves through the submission of queries and of their personal history pursuant to Sections 2, 3 and 4 above, by DocNow, which is entitled to disclose them to third parties (doctors) within the framework of the exclusive purpose of the correct, proper and optimal operation of the platform and within the framework of the provision of DocNow's services and the dispatch of the relevant replies. Further, DocNow will maintain a file of the personal data of Users submitting queries, in accordance with the terms and conditions of the General Data Protection Regulation of the European Union 679/2016/EU as in force (as well as of Law 4624/2019 on the protection of personal rights as in force from time to time), being obliged to observe the provisions of Law 2225/1994 and of Presidential Decree 47/2005 on the lifting of such confidentiality vis-à-vis any judicial authority, on grounds of national security or for the investigation of particularly serious offences and for every ground referred to in the law, following observance of the procedure provided for by law.

12. DocNow recognises and accepts that, pursuant to Articles 4 and 4a of Law 2251/1994, in distance contracts the doctor/health professional, and likewise the User, has the right to withdraw from the transaction within fourteen (14) days from the date of payment of their subscription. In order to exercise the right of withdrawal, the doctor/health professional must inform DocNow of their decision by express declaration stating the relevant reason for withdrawal by electronic mail to support@docnow.gr. In such a case DocNow must refund the monies within thirty (30) days, without undue delay. The refund will be effected using the same means of payment as was used in the original transaction unless an agreement is reached between the two parties for a different method.

13. The User expressly accepts that Greek law is applicable even where access to DocNow takes place from a country outside Greece, and that the Courts of Athens have exclusive jurisdiction and competence for any dispute arising with DocNow. If any of the above Terms of Use is held invalid by judicial decision, this does not affect the validity and force of the remaining terms, which remain in full force and effect.

14. The information hosted on DocNow which is provided by doctors is accurate and objective and is intended to inform the public and is in accordance with Article 18 of the Code of Medical Ethics, in that it is aimed exclusively at facilitating Users in booking appointments. In particular, this information is visible to Users. Any misappropriation of material, as well as its republication, where effected without the written consent of the doctors or of DocNow, constitutes an unlawful act for which the party misappropriating it is solely liable, bearing the relevant responsibility.

15. Use of the DocNow platform, all its services and its content are subject to the above Terms of Use. If the User considers these terms unacceptable to them, for any reason, they are requested not to accept these Terms of Use of the platform in the relevant field and to refrain entirely from using it.

1. AMENDMENT OF THE TERMS OF USE

DocNow reserves the right to amend unilaterally at any time these Terms of Use and any other rule governing use of the platform in its absolute discretion, notifying each amendment by relevant announcement on its platform. The Terms of Use will state the date on which they were last updated. Continued use of DocNow by the User following such announcement constitutes acceptance of those changes. Use of the platform is subject to the Terms of Use in force at the time the use takes place. The User should periodically check the Terms of Use so as to be informed of their content and is solely responsible for so informing themselves.

2. SPECIFIC TERMS

In the event that the use of any service of the platform is governed by more specific terms of use and/or a Policy, those terms are regarded as forming a whole with these Terms of Use. In the event of conflict, however, the more specific Terms of Use of each service prevail.

3. USE OF THE PLATFORM BY MINORS

By accepting the Terms of Use the User declares that they are an adult over eighteen (18) years of age or, if they are under eighteen (18) years of age, it is presumed that they have obtained the necessary consent from the person or persons having parental responsibility for them and that they will provide the details of that person or those persons if so requested. Persons having parental responsibility for minors must protect them from access to content addressed to adults and are solely liable in the contrary case. Use of DocNow's online services is permitted exclusively to adults over eighteen (18) years of age only.

DocNow will take all technically feasible measures in order to ascertain whether its online services are being used by minors under eighteen (18) years of age. In any event, please contact us at the email address support@docnow.gr in the event that use of the platform by persons under eighteen (18) years of age comes to your attention.

4. DOCNOW'S LIABILITY FOR CONTENT

4.1 The platform is used "as is", subject to modifications by DocNow, without the possibility of modifications or other interventions by the User. DocNow endeavours by every means to make use of the platform secure and to provide through it accurate, complete, valid, reliable and current information. In every case, however, Users acknowledge and accept that, given the nature and development of DocNow's products and services as well as the nature and technical requirements of the internet, DocNow may not be in a position to exercise at all times full control of the entirety of the content and the security of the application and its services.

4.2 Use of the platform is entirely at the User's risk. DocNow, its employees and executives, its representatives or any third party involved in the creation, production or publication of DocNow's material bear no liability, to the extent that exclusion of liability is permitted by law, for any direct, indirect, moral, direct, consequential or other damage arising from or connected with the use of the platform or of the material, including, by way of example, the inadvertent downloading of computer viruses from the website or from the electronic messages sent from it.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY - GRANT OF LICENCE

5.1. Proprietary Rights

DocNow, including its software, content, images, graphics, photographs, designs, texts, the online environment of the services provided and generally all of its files, constitutes the intellectual and/or industrial property of DocNow as well as registered trade marks and service marks of DocNow and is protected by the relevant provisions of Greek, EU and international law for the protection of intellectual and industrial property. Furthermore, the composition of the content and the arrangement of its elements as contained on the platform from time to time belongs exclusively to DocNow and is protected by the relevant provisions of Greek, Community and international law. No proprietary right in the platform and the Material is granted to the User hereby, save only for the powers of use expressly provided for in these Terms of Use. DocNow hereby expressly reserves all intellectual, industrial and proprietary rights in each and every element of the Website, as well as in its own material (and not that advertised through the platform), such as, by way of example and not exhaustively, intellectual property rights, industrial property rights in product or service marks, trade names, distinctive features, etc.

5.2. Grant of licence - restrictions on use

5.2.1 On condition that the User complies with these Terms of Use and with the Privacy Protection Policy, DocNow grants them free of charge a limited, non-exclusive, non-transferable and non-assignable licence to access, load, display on the screen of their device the Services and the Material and generally to use the same exclusively for the purpose specified in these Terms of Use. Accordingly, every User acknowledges and accepts that the platform and its Material are intended only for personal use within the framework of the services provided by DocNow and not for commercial use. Every User is entitled to "download" and/or copy and/or store an individual part of the Material of the Service for their strictly personal use and not for commercial purposes, without deleting the indications of its origin and on condition that they will protect each and every proprietary right of DocNow from any infringement. For any other purpose the above actions will be permitted only where they are carried out with the written consent of the DocNow administrator. Access to the platform or any of the aforementioned actions will in no case result in the creation of any right, title or legal interest in any part or the whole of the platform which has been "downloaded" and/or copied and/or stored and/or processed in any manner.

5.2.2 Save for the expressly stated permitted uses above, the platform and its Material may not be reproduced, copied, leased, sold, sub-licensed, assigned, transferred, exported, transmitted, retransmitted or distributed in whole or in part in any manner by any User, nor may they be the object of lending or granted for use. In no case may the platform be used for a commercial purpose. Modification, adaptation, translation or any other alteration of the Service and the Material and the creation of derivative works or improvements is expressly prohibited. Likewise, disassembly, reverse engineering or any other attempt to obtain the source code of the platform, or decompilation (save to the extent permitted by law), is prohibited. Nor is the creation and/or publication of a database containing substantial parts of the Service permitted without the prior express consent of DocNow.

5.2.3 On the basis of the above, the User undertakes not to create a derivative work based on the content of the platform, not to copy, reproduce, republish, "upload", modify, process, transmit, sell or exploit in any manner in whole or in part the platform, its related software or its Material. Further, they undertake not to index the platform, not to frame it with another application or website, not to introduce it as a link for direct access from another website or application to its internal information, not to copy its location to another server by creating a mirror, and not to promise a right to a third party arising from the platform, without the express prior written consent of the DocNow administrator.

5.2.4 Furthermore, actions to circumvent or breach the security rules or content use rules which are provided for, applied or imposed by any functionality (including, among others, digital rights management functionality) contained in the platform are prohibited. Use of the platform to access, copy, transfer, process, store, encode or retransmit content in breach of any law or of the rights of DocNow or of third parties is prohibited, as is the removal, concealment or alteration of copyright notices, trade marks or notices of other exclusive rights of DocNow or of third parties which are affixed to or contained in or accessed in connection with or through the Service.

5.2.5 Use of DocNow in any unlawful manner, for any unlawful purpose or in breach of applicable laws or regulations of Greek intellectual property law and related provisions of European and International Law is prohibited.

5.2.6 Users, by using the platform, accept unreservedly, agree and covenant that they will make lawful and proper use of it, and in particular in accordance with the terms set out herein.

5.2.7 Use of the platform which constitutes a breach of the Terms of Use is strictly prohibited and will automatically bring about termination of the above licence. The licence granted to the User may be revoked freely by DocNow, without prior notice being required.

5.2.8 It is a fundamental principle of the platform's policy to respect and protect the intellectual property rights of third parties. If, however, the User considers that their intellectual property rights are being infringed through the platform, they may inform the DocNow administrator by sending an electronic mail message to the email address support@docnow.gr specifying the part of the service which they consider infringes their rights, as well as the reasons why they consider that such infringement is made out.

6. PERSONAL DATA AND PRIVACY PROTECTION

For privacy protection and the management of personal data please read the platform's PERSONAL DATA PROTECTION POLICY, which constitutes an integral part of these Terms of Use.

7. OFFICIAL SERVICE

The User agrees not to create or provide means by which participation in the service may be effected from other platforms or in a manner not approved by DocNow. The User undertakes and agrees not to use electromechanical computer equipment or software or any other method not approved, not licensed or not compatible by DocNow, by which the platform would be affected.

8. AVAILABILITY AND SECURITY

8.1. Availability and Proper Operation

8.1.1 DocNow makes every reasonable effort for the maintenance and availability of the platform. Users, however, acknowledge that the availability of the platform may be affected by Users' equipment, by other communications networks, by internet connection service providers, by the large number of persons attempting to use the platform simultaneously, or by other causes outside DocNow's sphere of influence. For these reasons Users agree that DocNow will bear no liability for interruption of operation or improper operation of the platform.

8.1.2 The DocNow platform has no connection with the provision of internet connection services and the User and/or the place of provision of the platform remains solely responsible for the payment of all sums owed to the competent providers of the relevant services and for securing their access to the Internet.

8.1.3 Users agree and accept that DocNow may modify and/or interrupt temporarily or permanently the operation of all or part of the platform with and/or without notice to Users. For this reason DocNow bears no liability for any kind of damage attributable to interruption of operation or improper operation of the platform or the inability of Users to access it, the cessation of all or parts of it, delay, non-delivery, interruption or poor quality of reception of its services, or the loss of its content or the existence of errors of any kind. DocNow does not guarantee that the platform will be compatible with the device, hardware and software of every User.

9. SOFTWARE AVAILABLE ON THIS SITE

The intellectual property rights or other rights in the software which is available for use of the platform belong to DocNow. In order to access information on the platform the User and/or the place of connection may need to sign a licence with third-party software providers. The ability of the User and/or the place of connection to access such information depends on whether the User has signed an agreement for obtaining such licences. Use of such software is governed by the terms of each licence agreement contained in the software. It is recommended that software not be installed or used if the User and/or the place of connection has not obtained the relevant licence of use through a relevant contract with the provider/licensor. If the User and/or the place of connection nevertheless carries out such acts notwithstanding the absence of a licence, they bear the risk of making good any damage suffered by both DocNow and the provider/licensor.

10. MAINTENANCE AND SECURITY

10.1 In every case, DocNow reserves the right at any time and without further notice to interrupt temporarily or definitively the operation of all or part of the platform for reasons of maintenance or upgrading or for any reason, without any further liability.

10.2 Although DocNow makes every possible effort to protect the platform from digital viruses and/or harmful or destructive files (or programs) of any other kind designed to interfere with, destroy or limit the operation of any software or telecommunications equipment, it cannot guarantee that the platform will never be affected by such elements. Consequently the integrity and safeguarding of the software systems and equipment of every User rests with their own diligence and DocNow will bear no liability in the event of infection of Users' electronic equipment (software and hardware) by viruses and other harmful files as set out above.

11. USERS' OBLIGATIONS

In addition to those described in DocNow's Special Conditions of Use, Users accept and agree that they will make lawful use of the platform. Users undertake, by way of example and not exhaustively, that in using the platform's online services:

It is expressly clarified that use of the platform for advertising or for offers by the User is prohibited. Use of any element of the Material other than that provided for by these Terms of Use, without the written permission of the DocNow administrator, is strictly prohibited. In the event of breach of the Terms of Use DocNow reserves all of its rights to make full use of the legal remedies afforded to it by law, including criminal prosecution.

12. BREACH OF THE TERMS OF USE

In every case of breach of these Terms of Use, Users will be liable to compensate DocNow for any direct and/or consequential damage. The non-exercise by DocNow of its rights arising from these Terms of Use does not entail waiver of those rights. DocNow expressly reserves the right to supervise the application of these Terms of Use in its absolute discretion.

13. INDEMNITY

The User agrees that they will protect, defend and indemnify DocNow, its partners, employees and staff generally for any damage and expense, without limitation, which it may suffer and which arises from or is connected, directly or indirectly, with improper use by the User of the platform or with breach of the Terms of Use.

14. TERMINATION

DocNow reserves the right to terminate without compensation and without any further liability the agreement it enters into hereunder with each User immediately and without notice, if the User breaches the Terms of Use or part of them or if it is unable to verify information provided to it by the visitor/User in the context of use of the platform.

15. ENTIRE AGREEMENT - SEVERABILITY

These Terms of Use, as in force from time to time, together with any other rules to which they refer or which are found on the Service, constitute the entire agreement between the platform and each User concerning its use. If for any reason it is held by a competent court that any of these Terms of Use is invalid and cannot be applied, the validity and force of the remaining terms will not be affected or prejudiced.

16. THE USER'S RELATIONSHIP WITH DOCNOW

The User agrees that no relationship of agent and principal, representative and represented, relationship of cooperation or partnership of any form, or employment relationship is created between them and DocNow as a result of the User's use of the platform.

17. MEANS OF PROOF

17.1 The printed version of the platform and of the Terms of Use and of any correspondence in electronic form will be accepted as a means of proof before judicial or administrative authorities.

17.2 These Terms of Use and any amendment thereof are governed by Greek Law. For any dispute which may arise from this agreement and which cannot be resolved extrajudicially, the courts of Athens having subject matter jurisdiction are designated as exclusively competent.

17.3 All rights and legal remedies under the Terms of Use are cumulative and do not exclude other rights and legal remedies provided for by law or by other agreement.